Refund Policy and Exchange Policy for YAMEI INTERNATIONAL LIMITED
Refund Policy
At YAMEI INTERNATIONAL LIMITED, we take pride in the quality of our products and aim to provide you with the best possible shopping experience. Please read our refund policy carefully:
Eligibility for Refunds
1.Damaged or Defective Products: If the product you receive is damaged, defective, or incorrect, you are eligible for a refund.
2.Timeframe: Refund requests must be submitted within 14 days of receiving your order.
3.Unopened and Unused Products: We accept refunds for unopened and unused products in their original packaging.
Non-Refundable Items
•Products that have been opened, used, or tampered with.
•Sale or clearance items.
•Gift cards and promotional items.
How to Request a Refund
1.Contact us at info@yameiinternational.co.uk with your order number, a description of the issue, and photos of the product if applicable.
2.Once your request is approved, we will issue a return shipping label (if necessary).
3.Refunds will be processed within 7–10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.
Exchange Policy
We are happy to offer exchanges for products that meet the following conditions:
Eligibility for Exchanges
1.Exchanges are available for products that arrive damaged, defective, or incorrect.
2.Exchanges must be requested within 14 days of receiving your order.
How to Request an Exchange
1.Email us at info@yameiinternational.co.uk with your order number, a description of the issue, and photos of the product if applicable.
2.We will arrange for the return of the incorrect product and ship the replacement item once the original is received.
Conditions for Replacement
•The product being exchanged must be in its original condition.
•If the requested item is out of stock, we will issue a refund or provide store credit.
Important Notes
•Shipping Costs: Return shipping costs for refunds may be deducted from your refund unless the product was defective or incorrect. For exchanges, we cover return shipping for defective or incorrect items.
•Processing Time: Refunds and exchanges may take up to 10 business days to process.
•Contact Us: For any questions about our policies, please email us at info@yameiinternational.co.uk
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Adress Crawford Place, Marylebone, London, W1H4LA